Frequently Asked Questions

General Cleaning provides a thorough and consistent cleaning service designed to keep your home or office in top condition. This service covers all essential areas, ensuring a clean and hygienic environment. It’s perfect for regular upkeep, whether you prefer weekly, bi-weekly, or monthly visits, making sure your space always looks its best.

• Sweep, vacuum, and mop all flooring.
• Clear away any cobwebs.
• Thoroughly dust surfaces, including ceiling fans, light fixtures, and window treatments.
• Clean all baseboards and window sills.
• Tidy up by making beds.
• Sanitize switch plates and disinfect doorknobs.

Deep Cleaning involves an extensive cleaning regime to cover areas that are usually not addressed in regular cleaning. This service is perfect for a comprehensive clean that makes your space feel renewed.

• All standard cleaning tasks plus:
• Carefully wipe down furniture and vacuum underneath (limitations on lifting heavy furniture apply), targeting dust and debris.
• Clean door frames and facings to remove any fingerprints and stains.
• Vigorously vacuum baseboards to eliminate all accumulated dust.

Our End of Lease Cleaning ensures your property is spotless for arriving or departing occupants. This comprehensive service covers every detail needed for a pristine transition.

• Perform all Standard Cleaning tasks.
• Thoroughly wipe down all furniture and vacuum beneath it, ensuring every corner is pristine (note: we will not move furniture that is excessively heavy).
• Diligently clean door frames and facings to ensure every edge is spotless.
• Intensively vacuum baseboards to remove every trace of dust and dirt.
• Pay special attention to light fixtures, door knobs, and switch plates, sanitizing and polishing them to a high standard.

Commercial cleaning involves maintaining cleanliness and hygiene in office spaces and other commercial properties. This service is perfect for a comprehensive clean that makes your workspace feel renewed.

• All standard cleaning tasks plus:
• Carefully wipe down furniture and vacuum underneath (limitations on lifting heavy furniture apply), targeting dust and debris.
• Clean door frames and facings to remove any fingerprints and stains.
• Vigorously vacuum baseboards to eliminate all accumulated dust.
• Additionally, we tailor our services to meet the specific needs of different commercial settings, ensuring thorough cleaning in areas like offices, retail spaces, and more.

If your home has areas that are cluttered and unmanageable, our hourly organization service is perfect for you. We provide expert help to tidy up any space, from garages and closets to entire rooms. Starting with a minimum of two hours, our professional organizers are committed to staying as long as necessary to transform your space into a perfectly ordered environment. To discuss your specific needs and arrange a session, please contact us via phone or email.

All our cleaning staff undergo rigorous interviews and criminal background checks before joining our team. We ensure that only the most reliable and trustworthy individuals enter your home, with only about 10% of applicants making the cut.

If our cleaning does not meet your expectations, please inform us within 24 hours. We are committed to making it right and will send a team to re-clean the areas in question within a 7-day window.

We take your security seriously. All transactions are processed through Stripe, utilizing advanced 256-bit encryption. Our booking platform is secured with SSL encryption, and we store only secure tokens, not actual credit card numbers.

Our services are comprehensive, yet there are limitations for safety and quality reasons:

• No heavy lifting of furniture or moving of heavy items.
• We do not clean exterior windows, light bulbs, or deep stains on walls.
• We cannot clean in homes under renovation or handle tasks like post-construction cleaning without prior arrangements.
• Our team avoids handling biohazardous materials and strong odors like mold or smoke.

Yes, many clients are not home during our cleaning sessions. We just need instructions for how to safely enter and secure your home.

This depends on the size and specific needs of your home. Typically, one cleaner is sufficient for smaller homes, but larger homes may require two.

You can cancel or update your booking by emailing us at info.crystalcleansyd@gmail.com or by calling us. Please provide at least 24 hours' notice for cancellations to avoid a cancellation fee. For updates, providing ample notice helps us adjust our schedule to meet your specific needs.

You can read our full terms and conditions by visiting the following link: Terms and Conditions.

We offer flexible cleaning options to suit your specific needs. If you only need particular areas or select rooms of your home cleaned, you can book our specialized service. For targeted cleaning, we require a minimum booking of three hours. This ensures that our cleaners have sufficient time to deliver a focused and thorough clean. Just specify the rooms or areas you need cleaned when booking, and we'll customize the session to fit your requirements.

Prices vary based on the size of the area and the type of cleaning required. Please visit our book now page or contact us directly for a detailed quote.

We provide services throughout the greater Sydney area, including:

• The Hills District
• North Shore
• Northern Beaches
• Macquarie and Ryde
• The Inner West
• Eastern Suburbs
• Parramatta Region
• Greater Western Sydney
• Sutherland Shire
• South Western Sydney

Yes, we bring all necessary cleaning supplies, products, and equipment to ensure a thorough clean of your space.